General Terms and Conditions

I. SUBJECT

Art. 1. (1) These general terms and conditions govern the relations between Gloub Sistem OOD, UIC 200582199, with registered office and management address: Sofia, Cap. Dimitar Spisarevski Blvd., bl. 191, hereinafter referred to as the “Supplier”, and the persons using the online store vodi4ka.com, hereinafter referred to as the “User” or “Customer”.

(2) These general terms and conditions apply to the use of the e-commerce platform accessible at https://vodi4ka.com/, through which Users are able to browse, request and purchase the goods and services offered by the Supplier.

II. SUPPLIER DETAILS

Art. 2. (1) Information about the Supplier:

• Name: Gloub Sistem OOD
• UIC: 200582199
• Registered office and management address: Sofia, Cap. Dimitar Spisarevski Blvd., bl. 191
• Address for conducting business and accepting complaints: Sofia, Cap. Dimitar Spisarevski Blvd., bl. 191
• Contact details: info@vodi4ka.com, +359 2 946 32 02
• Website: https://vodi4ka.com/
• VAT registration: BG200582199

(2) Supervisory authorities:

• Commission for Consumer Protection (CCP)
• Commission for Personal Data Protection (CPDP)

III. PLATFORM CHARACTERISTICS

Art. 3. The online store vodi4ka.com is an e-commerce platform through which Users are able to:

• register and create a user account;
• browse the goods offered, their characteristics, prices and delivery terms;
• place orders for the purchase and delivery of goods;
• make payments using methods selected by the platform;
• manage delivery addresses and recipients;
• receive information about the status of their orders;
• exercise their rights under the applicable legislation.

Art. 4. The Supplier organizes the receipt, processing and delivery of orders and guarantees the rights of Users within the bounds of good faith, commercial practice and the applicable legislation.

Art. 5. (1) The contract of sale is deemed concluded from the moment the order is confirmed by the Supplier through the electronic procedure provided for this purpose.

(2) The contract is concluded in Bulgarian.

(3) The Supplier stores information about placed orders in accordance with the applicable legislation.

Art. 6. The User and the Supplier agree that all electronic statements made through the website, email or other electronic means have the meaning of written statements between the parties, where this is permitted by law.

IV. REGISTRATION AND USER ACCOUNT

Art. 7. (1) To use certain functionalities of the platform, including order history, delivery addresses and company profiles, the User may create a user account.

(2) Upon registration, the User is obliged to provide true, complete and up-to-date data.

(3) The User is responsible for safeguarding their access credentials and for all actions performed through their account.

(4) The Supplier has the right to refuse registration or to restrict access to an account in case of suspicion of false data, abuse, unauthorized representation or any other violation of these general terms and conditions.

Art. 8. (1) A user account on vodi4ka.com is created for a natural person.

(2) Through their account, the User may place orders:

• in their own name as a natural person; or
• in the name of and on behalf of a legal entity or other commercial customer, where appropriate authorization exists.

(3) When requesting to link a user account with an already existing customer profile in the Supplier’s systems, the Supplier has the right to require additional confirmation, information or evidence of representative authority, including confirmation from an official company email, telephone confirmation, documents or another reasonable means of verification.

(4) Until the verification under the preceding paragraph is completed, the Supplier has the right not to provide an already existing user account with access to the data of the legal entity if it is not established in a sufficiently reliable manner that the User is authorized to act on behalf of the respective legal entity.

(5) The Supplier is not liable for damages arising from false, incomplete or misleading data provided by the User regarding their right to represent a natural or legal person.

(6) The Supplier may allow or refuse the linking of more than one user account to the same company customer profile, in accordance with its internal rules and technical capabilities.

V. TECHNICAL STEPS FOR CONCLUDING A CONTRACT

Art. 9. The User concludes a contract of sale through the following procedure:

• selection of goods from the platform;
• adding to the cart;
• providing or selecting delivery details;
• providing or selecting recipient details;
• selecting a delivery date/interval, where applicable;
• selecting a payment method;
• reviewing and confirming the order;
• receiving confirmation from the Supplier.

Art. 10. Before finalizing the order, the User has the opportunity to check the entered data and to correct any errors.

VI. SUBJECT, PRICES AND AVAILABILITY

Art. 11. The main characteristics of the goods are described on the page of each item on the platform.

Art. 12. (1) All prices are stated in Euro and include VAT, unless expressly stated otherwise.

(2) The Supplier has the right to change prices at any time, with changes not affecting already confirmed orders, except in cases of an obvious technical error.

Art. 13. The availability of goods is indicative, unless expressly stated otherwise. A given item may not be available at the time the order is processed, even though it was displayed as available when the order was placed.

VII. ORDERS AND PAYMENT

Art. 14. The User may place orders as a guest or through a registered account, if the platform allows this.

Art. 15. The Supplier may offer the following payment methods:

• online card payment;
• cash on delivery;
• bank transfer;
• other methods specified on the platform.

Art. 16. (1) For online card payment, the order may be accepted for processing after successful confirmation of payment or in accordance with the logic of the selected payment method.

(2) In case of unreceived, failed, declined or cancelled payment, the Supplier has the right not to process the order or to cancel it.

(3) The Supplier has the right to require additional verification in case of suspicion of fraud, abuse or unauthorized use of a payment instrument.

VIII. DELIVERY

Art. 17. (1) Delivery is carried out to addresses within the areas served by the Supplier, according to the published delivery terms and schedules. In the event that the delivery address is outside the areas served by the Supplier, a third-party courier delivery service may be used.

(2) The Supplier may set a minimum order value, delivery fees, time intervals and other specific conditions, which are displayed on the website.

Art. 18. The User is obliged to ensure access to the specified address and the presence of a recipient within the requested interval, where applicable.

Art. 19. In the event that delivery cannot be carried out due to the fault of the User or the recipient, the Supplier has the right to charge additional costs for re-delivery or to refuse subsequent fulfillment.

IX. SUBSTITUTE PRODUCTS, SHORTAGES AND PARTIAL FULFILLMENT

Art. 20. (1) In case of a shortage of an ordered item, the Supplier may:

• not deliver the missing item;
• offer a substitute product, if the User has given prior consent for this;
• refund the value of the missing item by the applicable procedure.

(2) The conditions for replacement, partial fulfillment and refunds are governed in accordance with the applicable legislation.

X. RIGHT OF WITHDRAWAL, COMPLAINTS AND RETURNS

Art. 21. (1) The User’s rights to withdraw from a contract, to file complaints, returns and exchanges are governed in accordance with the applicable legislation and the rules published by the Supplier.

(2) For perishable, hygienic, unsealed or other goods for which the law excludes the right of withdrawal, the right of withdrawal does not apply.

(3) Upon delivery, the User should inspect the goods and, in case of non-conformity, notify the Supplier within a reasonable period.

XI. OBLIGATIONS OF THE USER

Art. 22. The User undertakes:

• to provide true and up-to-date data;
• not to use their account for unlawful purposes;
• not to place orders without the intention of receiving and paying for them;
• not to impersonate another person or organization without authority;
• to comply with these general terms and conditions and the applicable legislation.

XII. RIGHTS OF THE SUPPLIER

Art. 23. The Supplier has the right:

• to refuse or cancel orders in case of suspicion of abuse, fraud, unauthorized representation, lack of availability, technical error or other objective reasons;
• to require additional data or confirmations before fulfilling an order;
• to restrict or terminate access to an account in case of violation of these general terms and conditions;
• to change the content of the website, prices, availability, delivery terms and other elements of the service.

XIII. PERSONAL DATA PROTECTION

Art. 24. (1) The Supplier processes personal data in accordance with Regulation (EU) 2016/679 (GDPR), the Personal Data Protection Act and its Privacy Policy.

(2) Detailed information regarding the types of data processed, the purposes, the retention periods, the legal grounds and the rights of data subjects is contained in the Privacy Policy published on the website.

XIV. INTELLECTUAL PROPERTY

Art. 25. All rights to the content of the website, including texts, images, signs, logos, software elements and database, are the property of the Supplier or of the respective rights holders and may not be used without express permission, except in cases permitted by law.

XV. LIABILITY

Art. 26. (1) The Supplier is not liable for damages caused by false data submitted by the User, including false data regarding identity, representative authority, delivery address, contact details or payment.

(2) The Supplier is not liable for temporary unavailability of the website due to technical reasons, maintenance, force majeure or actions of third parties.

(3) The Supplier is not liable for misuse of a user account when the circumstances could lead to the conclusion that the actions were performed by the authorized holder or by a person allowed by them.

XVI. AMENDMENT OF THE GENERAL TERMS AND CONDITIONS

Art. 27. (1) The Supplier has the right to amend these general terms and conditions at any time.

(2) The current general terms and conditions are published on the website and enter into force from the moment of their publication, unless otherwise stated.

(3) With respect to already registered Users, the amendments apply in accordance with the requirements of the applicable legislation.

XVII. TERMINATION AND RESTRICTION OF ACCESS

Art. 28. The Supplier may terminate or restrict a User’s access to the platform or to certain functionalities in case of violation of the general terms and conditions, suspicion of abuse, unauthorized representation, security risk or other justified reasons.

XVIII. DISPUTE RESOLUTION AND APPLICABLE LAW

Art. 29. (1) For matters not settled herein, the legislation of the Republic of Bulgaria applies.

(2) All disputes between the parties are resolved in a spirit of good will and mutual understanding, and in case of failure to reach agreement – by the competent Bulgarian court.

(3) Consumers may also use alternative dispute resolution methods, where applicable.

XIX. FINAL PROVISIONS

Art. 30. These general terms and conditions enter into force on 26.06.2026 and are published at https://vodi4ka.com/.